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PCPI is One of 10 Awardees in $3 Million National Effort

By Stephen Davidow, MBA-HCM CPHQ APR posted 01-17-2019 04:22 PM


The PCPI Foundation receives $300,000 grant from Coverys Community Healthcare Foundation to expand the Closing the Referral Loop project to focus on diagnostic accuracy

One of 10 awardees in $3 million national effort to improve patient outcomes

and reduce the burden of professional liability related to diagnostic events

CHICAGO, November 28, 2018 – The PCPI Foundation (PCPI) today received a $300,000 grant from the Coverys Community Health Foundation (CCHF) to support expansion of the Closing the Referral Loop project to focus on improving diagnostic accuracy. The grant is part of a $3 million national effort by CCHF to stimulate projects that demonstrate new approaches and have the greatest potential to generate replicable processes for achieving prompt and accurate diagnoses.

“Diagnostic accuracy is of paramount importance to clinicians and patients alike,” said Stephen L. Davidow, MBA-HCM, CPHQ, APR, PCPI’s director of quality improvement. “With this grant, we are launching phase 2 the Closing the Referral Loop project to apply the practical, real-world lessons of our phase 1 pilot with a focus on diagnosis accuracy and patient safety. We are excited to have the opportunity to take this groundbreaking work to the next level with our partner organizations.”

With its partners, The Wright Center for Graduate Medical Education (TWCGME) and the Society to Improve Diagnosis in Medicine (SIDM), PCPI will spread lessons in care coordination, referral management and electronic communications to improve processes to ensure the accuracy of diagnostic medicine. The grant will support a quality improvement collaborative in two regions: Chicago and Northeastern Pennsylvania, added Davidow, who will serve as project director.

In addition to harming patients, adverse diagnosis-related events are the leading root cause of medical professional liability claims, according to a report by Coverys, a leading provider of medical professional liability insurance for medical practitioners and health systems.

“Diagnostic error touches many in the healthcare continuum, from patients and their family members to hospitals and healthcare providers,” Donna M. Norris, MD, Coverys board member and chair of the Coverys Charitable Giving Committee said in a statement. “Coverys recognizes the burden of this on our policyholders and utilized the Foundation grant-making efforts to support the opportunity to make a positive impact on healthcare outcomes.”

CCHF received 34 proposals from organizations across the country, including hospitals, healthcare systems, academic medical centers, universities, technology companies and professional associations. A list of the 10 grant recipients and their projects can be found here.

About the Closing the Referral Loop project

More than 165 million referrals of Medicare beneficiaries are made between primary care and specialist physicians in the U.S. every year. Care coordination and the relationships between primary physicians, specialists and patients have become complex because of multiple providers working in different settings and the widespread use of disparate electronic health records (EHRs). PCPI, in collaboration with The Wright Center for Graduate Medical Education, sponsored the Closing the Referral Loop (CRL) pilot project involving 12 dyads of primary care and specialist physicians. Through participation in a quality improvement collaborative, dyads were able to increase the number of closed referrals from 40% to 70%, and significantly improve physician satisfaction with the referral process. The findings of the pilot were published in The Journal of Ambulatory Care Management, October-December 2018 (J Ambulatory Care Manage Vol. 41, No. 4, pp. 240–249).

About The PCI Foundation

Founded in 2000 by the AMA and independent since 2017, The PCPI Foundation is a national leader in developing and maintaining clinical quality measures, clinical registry development and clinical quality improvement. Our members include more than 60 physician specialty and allied health profession societies, as well as patient advocacy, business and health system groups, and health IT and insurers. Dedicated to optimizing patient health outcomes, PCPI engages physicians, clinicians and key stakeholders to improve care through integrated performance measurement and clinically rich data to address shared health care quality challenges.


For more information on PCPI’s mission, activities and member benefits, visit

About the Coverys Community Healthcare Foundation, Inc.

The Coverys Community Healthcare Foundation, Inc. provides grant funding and donations to organizations and innovative programs that improve patient care and safety, promote healthy lifestyles, and support individuals and organizations providing healthcare services. The development of the Foundation exemplifies Coverys’ dedication to being an affirmative and active corporate citizen in the healthcare community and the communities in which it operates.


For more information on the Foundation, visit

About Coverys

Coverys is a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.


About The Wright Center for Graduate Medical Education

The Wright Center for Graduate Medical Education, located in Scranton, Penn., is a nonprofit, community-based graduate medical education consortium and safety net provider of primary care that has served Northeastern Pennsylvania for more than 40 years. TWCGME has more than 11,000 active patients with more than 34,000 visits annually. It provides integrated behavioral and oral health services and is open 365 days per year. Its clinicians include Family Medicine/Medicine-Pediatrics/Internal Medicine/Pediatrics Faculty, Physician Assistants and Nurse Practitioners. It has robust care management and data departments. It has a teaching health center for internal medicine and family medicine residents, physician assistants, and nurse practitioners.


About The Society to Improve Diagnosis in Medicine

The Society to Improve Diagnosis in Medicine is a 501(c)3 nonprofit organization, which catalyzes and leads change to improve diagnosis and eliminate harm from diagnostic error. We work in partnership with patients, their families, the healthcare community, and every interested stakeholder. SIDM is the only organization focused solely on the problem of diagnostic error and improving the accuracy and timeliness of diagnosis.

In 2015, SIDM established the Coalition to Improve Diagnosis, to increase awareness and actions that improve diagnosis. Members of the Coalition represent hundreds of thousands of healthcare providers and patients—and the leading health organizations and government agencies involved in patient care. Through the Coalition, SIDM seeks solutions that enhance diagnostic safety and quality, reduce harm, and ultimately, ensure better health outcomes for patients.